Question 1

Do you offer custom designs?

Accepted Answer

Cake Pops by Tessa offers both standard and custom, made-to-order designs tailored to your event or celebration theme. Inspiration photos are welcome and will be used as a guide; however, each design is handcrafted and may vary slightly in detail, colour, or finish.

Pricing varies depending on design complexity and detail.

Question 2

Is There A Minimum Order?

Accepted Answer

Yes. The minimum order is 2 dozen (24 cake pops) per flavour, with up to two decorative variations per flavour.

This ensures consistency in design and presentation across each order.

Specialty items may have different minimums.

Question 3

How Much Lead Time Do You Require For Orders?

Accepted Answer

Standard cake pops require approximately 2 weeks’ notice. Custom and specialty designs typically require 4 weeks.

Additional notice is always appreciated, especially during peak seasons.

Rush orders may be accommodated based on availability.

Question 4

What Delivery Options Do You Offer?

Accepted Answer

Pick-Up
Complimentary pick-up is available in Mississauga. Exact location details will be provided upon booking.

Delivery
Delivery is available for an additional fee based on your location. The delivery charge will be confirmed before order approval.

Question 5

What Type of Deposit Do You Require?

Accepted Answer

Orders are confirmed and your event date is reserved upon receipt of the required payment.Standard cake pop orders require the applicable deposit at the time of booking. Custom and specialty orders require full payment at the time of booking.Orders placed within one week of the scheduled pickup or delivery date require full payment at the time of booking.

Question 6

What Type Of Payment Options Do You Offer?

Accepted Answer

Cake Pops by Tessa accepts payment by Interac e-Transfer only.

Question 7

How Long Is My Quotation Valid For?

Accepted Answer

Quotations are valid until the date indicated on the quotation. If confirmation and the required payment are not received by this date, the requested event date may become available to other customers.

Question 8

What Is Your Refund and Cancellation Policy?

Accepted Answer

Payments are non-refundable. If you need to cancel, your deposit or full payment may be applied toward a future order within 3 months of the original payment date.

If circumstances change, please reach out as soon as possible so we can discuss available options.

Question 9

What Packaging Options Do You Offer?

Accepted Answer

Option #1 (Included) - Cake pops are individually wrapped in clear treat bags with ribbon or twist ties and arranged in a white bakery box with a clear window for a polished, gift-ready presentation.

Option #2 (Additional Charge) - Cake pops are individually placed in clear mini treat boxes and finished with coordinating ribbon for a polished presentation.
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Option #3 (Additional Charge) - Twelve cake pops are displayed upright in a stand inside a white box with a clear window and handle. The outer box can be removed for display upon arrival.

Question 10

Do You Have Cake Pop Stands For Rent?

Accepted Answer

Yes. Cake Pops by Tessa offers cake pop stand rentals for display at your event. Rental items require a security deposit and must be returned within the agreed timeframe.

Rental terms and deposit details will be provided upon booking.

Question 11

Do You Offer Custom Cake Pop Display Stands?

Accepted Answer

Custom display stands can be created to complement your event theme. These are made to order and are not rental items. Pricing varies depending on size, materials, and design.

Custom display pieces are yours to keep.

Question 12

How Do I Store My Cake Pops?

Accepted Answer

Cake Pops should be kept in a cool, dry area at room temperature and are best enjoyed within 7 days when individually wrapped.

If refrigeration is preferred, they may be stored for up to 14 days. For the best texture and flavour, allow them to return to room temperature before serving.

Storage times may vary depending on environmental conditions.

Question 13

Do Your Cake Pops Contain Any Allergens?

Accepted Answer

Standard Cake Pops by Tessa products contain wheat, eggs, milk, and soy. Eggless and gluten-free options are available upon request.

All items are prepared in a kitchen where common allergens may be present. While care is taken during preparation, we cannot guarantee that any product is completely allergen-free.

If you have a specific allergy or dietary concern, please reach out before placing your order.

Question 14

Design Disclaimer

Accepted Answer

Every effort is made to incorporate inspiration photos provided; however, each cake pop is handcrafted and created in Cake Pops by Tessa’s signature style.

As a result, designs may vary slightly in detail, colour, or finish — making each order uniquely yours.

By placing an order, you acknowledge and accept these artistic variations.

Frequently Asked Questions